Mobile / App
At 6c6, we put the answers you actually need in one place — from how to fund your account using Upay or Bank Transfer, to finding your transaction records and navigating the lobby. Check the sections below before reaching out to support.
This FAQ is organised around the questions we hear most from account holders in Bangladesh. Rather than a generic help dump, each answer maps to a real step you can take inside your account right now. The payment section focuses on Upay and Bank Transfer — the two verified funding rails on 6c6 — and walks you through the account-to-wallet path in plain terms.
These structural facts reflect how the platform is set up for account holders accessing 6c6 from Bangladesh. Each figure describes a verifiable aspect of the site — the game content categories available in the lobby, the access methods supported and the language the platform operates in. None of these figures are estimates or projections; they reflect the configured state of the platform as published.
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When a FAQ answer does not resolve your question, the following routes are published on the 6c6 site for direct contact. Use the channel that fits the urgency of your situation — live chat is visible once you are signed in, while the email route works for account-level queries that need a written record.
The live chat option appears in the bottom corner of the screen once you are signed in to your account. Use it for payment status questions, lobby access issues and general account queries that need a quick response.
Send account or transaction queries to the support email address listed on the Contact page. Include your account reference and the payment method used — Upay or Bank Transfer — so the team can trace the relevant record efficiently.
The Help Centre is accessible from the footer of every page and contains expanded answers on account verification, payment steps and lobby navigation. It is updated when policy or process changes are published on the platform.
The answers in this FAQ are written by the 6c6 team based on the actual configuration of the platform — the payment rails, account screens and lobby structure that exist right now. We do not publish timing promises or fee figures that we cannot verify in the live account environment. When a process changes, this page is updated to match.
Every answer here comes from the actual account screens and payment flows configured on 6c6 — not from a generic template. If the screen looks different from what is described, contact support so we can update the answer.
We do not publish withdrawal times, fee percentages or limits that we cannot verify in the live account area. Limits and fees are shown inside your account where they apply, so you always see the current figure rather than an outdated published one.
When a payment route, lobby category or account process changes on the platform, this FAQ is revised to match. Check the date shown on individual answers if you want to confirm you are reading a current version of a specific step.
Every answer that involves an account action ends with a clear next step — either the exact screen to open or the support route to use. We do not leave you at a dead end with a vague instruction to contact your bank or check back later.
Both Upay and Bank Transfer are verified deposit and withdrawal routes on 6c6. The right choice depends on what you have set up and which process fits the transaction you are making. The comparison below covers the key practical differences so you can make the informed choice from within your account deposit screen without needing to contact support first.
Upay works through the mobile wallet flow. You initiate from the deposit screen, enter your Upay number and confirm the amount shown. The transaction reference appears in your 6c6 account history once the wallet confirms receipt.
Bank Transfer routes the deposit through your linked bank account. Use the account details shown on the deposit screen exactly as displayed. Include the reference code so the transaction can be matched to your 6c6 account without manual follow-up.
Both Upay and Bank Transfer transactions appear in the Transaction History section of your account. The status column shows whether a deposit is confirmed, pending or requires action. If a status stays pending, use live chat and share the reference number.
Withdrawals follow the same two routes in reverse. The withdrawal screen in your account shows the available methods for your account type. Amounts and processing conditions are shown on that screen at the time you submit the request.
Once your account is funded, the lobby organises content into distinct sections so you can move between them without losing your place. Sports markets — with cricket consistently the most active category — sit alongside live casino tables, slot rooms and crash game titles.
The sportsbook section carries cricket markets alongside football and other categories. BPL and international cricket fixtures appear under the Sports tab. Use the category filter to narrow to the specific match you want without scrolling the full list.
Live dealer tables including Baccarat CasinoHub and Live Poker Pro are accessible from the Live Casino tab. The table list updates to show what is open at the time you visit. Filter by game type to find the specific table format you prefer.
Slot Frenzy and Crash Pulse are among the titles available in the slot and crash sections respectively. Studio filters let you browse by PG Soft, Habanero or CQ9 content specifically. RTP is shown on individual game screens only where the studio publishes it.
On mobile, the bottom navigation bar gives direct access to Sports, Live Casino, Slots and your Account wallet. No download is required — the site runs in your mobile browser. Your account balance and transaction history are visible from the wallet icon at any point.
The questions below cover the account, payment and lobby topics that come up most often. Read the answer in full before contacting support — most situations are resolved by following the exact steps shown on the relevant account screen. If an answer references your account area, you need to be signed in to see the current fields and limits that apply to your account.
Open the Deposit screen from your account wallet. Select Upay from the method list, enter your registered Upay number and the amount shown as available for your account. Confirm the transaction in your Upay wallet. The deposit reference appears in your 6c6 transaction history once the wallet confirms receipt.
A pending Bank Transfer status means the payment has not yet been matched to your account. Check that you used the exact reference code shown on the deposit screen. If the status has not updated after the timeframe shown in your account, contact live chat with the transfer reference and your bank confirmation so the team can trace it manually.
Sign in and go to the Account section, then select Transaction History. Every deposit and withdrawal made through Upay or Bank Transfer is listed there with a status indicator. You can filter by date range or transaction type. If a record appears missing, contact support with the approximate date and amount so it can be checked.
The verified deposit routes on 6c6 are Upay and Bank Transfer. Availability of other local wallet options depends on your account type and the current configuration shown on your deposit screen. We do not confirm availability of methods not listed on your active deposit screen, as this can vary by account and eligible region.
From the main navigation, select the Sports tab. Cricket is listed as a primary category. Use the competition filter to find BPL, international matches or other cricket events currently open. Markets for each fixture appear once you select the match. Sports access depends on your region and eligible account status as shown in your account settings.
Go to Account Settings after signing in. The Contact Details section shows your registered mobile number and email address. Follow the verification steps displayed on that screen to update either field. If you cannot complete the update through settings, contact support via email with your account reference and the change you need to make.